Signing in and regaining access
Most access issues come from using a different inbox than the one used during setup, or from switching devices before the first confirmation step is finished.
I did not receive a confirmation email
Wait a few minutes, check your spam folder, and confirm that you signed up with the address you expect. If you requested several emails, use the newest one.
I can sign in on one device but not another
Verify that both devices are using the same account and that the first sign-in completed fully before you attempted the second one.
My password reset link expired
Request a fresh reset email and open only the latest link. Older links often become invalid as soon as a new one is generated.
What to expect from synchronization
Synchronization is usually quick, but it is not meant to feel frantic. The goal is a reliable state across devices, not constant visual churn.
Why do updates appear on one device before another?
Different devices may refresh at slightly different times based on network conditions, battery mode, or whether the app is active in the foreground.
What should I do if a change looks delayed?
Give the app a moment, then refresh or reopen it on the device that seems behind. If the same item stays out of date, contact support with the device names involved.
Should I edit the same thing on two devices at once?
It is better to let one change finish syncing before making a conflicting edit somewhere else. That keeps your history easier to follow.
Keeping your account healthy
A small amount of routine maintenance prevents most support issues. Review your account details now and then so the system can keep recognizing the same person across all of your devices.
- Keep your primary email address current so account messages arrive where you expect.
- Update old devices before relying on them for important synchronization checks.
- Remove devices you no longer use so your account stays easy to understand.
- Reach out to support before making repeated setup attempts if you see the same problem more than once.
Question not covered here?
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